39jili Privacy Policy – How Your Personal Data Is Handled

When you register an account with 39jili, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience in the Philippines. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document as required for Know Your Customer (KYC) verification. We also collect your registered payment details, including the local payment method you use to deposit and withdraw funds in Philippine pesos (PHP). Providing accurate information during registration is a condition of using the platform, and accounts with incomplete or false details may be suspended pending verification.

In addition to registration data, we automatically collect certain technical information when you access the platform. This includes your IP address, device type, browser version, operating system, and session activity logs such as pages visited, games played, bets placed, and time spent on the platform. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players. We do not collect any information beyond what is reasonably necessary for the purposes described in this policy.

The personal information you provide is used primarily to operate and manage your 39jili account, process deposits and withdrawals in PHP, verify your identity, and ensure compliance with applicable regulations governing online entertainment platforms serving players in the Philippines. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or this privacy policy. We do not use your personal data to send unsolicited marketing communications unless you have explicitly opted in to receive promotional messages from us.

Your activity data and session logs are used internally to monitor platform integrity, investigate disputes, detect fraud, and improve the performance and reliability of our services. Aggregated and anonymised data may be used for internal analytics and product development purposes, but this data cannot be used to identify you individually. We retain your personal information for as long as your account remains active and for a reasonable period thereafter as required by applicable law or regulatory obligations. If you wish to understand more about how your data is processed, the FAQ page contains additional guidance for Filipino players.

39jili does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, including payment processors, identity verification partners, and technical infrastructure providers. All third-party partners who handle your data on our behalf are required to maintain appropriate data protection standards and are prohibited from using your information for any purpose other than the specific service they provide to us.

We may also disclose your personal information where required by law, court order, or regulatory authority, including disclosures to government agencies or law enforcement bodies with jurisdiction over online gaming operations in the Philippines. In the event of a business transfer, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any material change in how your information is handled. We will always take reasonable steps to ensure that any disclosure of your data is limited to what is strictly necessary for the purpose at hand.

39jili implements industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account information is stored using appropriate encryption and access controls. Our internal systems are subject to regular security reviews, and access to personal data is restricted to authorised personnel who require it to perform their job functions.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security against all possible threats. You are responsible for keeping your account login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account. Players in the Philippines are encouraged to use strong, unique passwords and to enable any additional security features available within their account settings. If a security incident occurs that is likely to affect your personal data, we will notify you in accordance with our obligations under applicable data protection law.

As a player based in the Philippines, you have rights over your personal data under applicable data protection legislation. You have the right to request access to the personal information we hold about you, to request corrections if any details are inaccurate or incomplete, and to request the deletion of your data in certain circumstances. You may also object to or request a restriction on certain types of processing, and in some cases you have the right to receive a copy of your data in a portable format.

To exercise any of these rights, you may contact our support team using the email address listed in the footer of this page. We will respond to all valid data subject requests within a reasonable timeframe and in accordance with our legal obligations. Please note that some requests may be subject to identity verification before we can process them, and certain data may need to be retained for legal or regulatory compliance reasons even after a deletion request is received. For general questions about your account data, the FAQ page is a good starting point before submitting a formal request.

39jili uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, maintain your login session, and analyse how players interact with the site. Essential cookies are required for the platform to function and cannot be disabled without affecting your ability to use core features such as logging in and placing bets. These cookies do not collect personally identifiable information beyond what is necessary to keep your session active and secure.

We may also use analytics cookies to understand aggregate usage patterns and improve the platform experience for Filipino players. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit the functionality available to you. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites. For more information about how cookies work and how to manage them on your device, most modern browsers include a built-in help section with step-by-step guidance.

39jili may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer to players in the Philippines. When we make material changes, the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically so that you remain informed about how your personal information is being handled. Continued use of the platform after any changes have been posted constitutes your acceptance of the revised policy.

If you have questions or concerns about this Privacy Policy or about how your personal data is handled, please reach out to our support team at the email address shown in the footer below. You may also review our Terms and Conditions and Responsible Gaming page for related information about your rights and obligations as a 39jili member. We are committed to handling all privacy enquiries promptly and transparently.